Privacy Policy

Effective Date: 3rd March 2026

1. Introduction

One Key Access Workspace Pty Ltd ("One Key Access", "we", "our", or "us") is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you:

Visit our website
Enquire about or use our services
Become a member, client, partner or supplier
Interact with us online or offline

By using our website or services, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect personal information including:

Information You Provide to Us

Full name
Email address
Phone number
Business name
Billing and payment details
Identification information (where required for access or compliance)
Correspondence and enquiry details

Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type and device information
Pages visited and time spent on our site
Cookies and usage data

3. How We Collect Personal Information

We collect personal information when you:

[Complete] our product builder form
Complete a contact form
Submit an enquiry
Sign up for membership or services
Subscribe to updates or newsletters
Communicate with us via email, phone or social media
Visit our website (via cookies and analytics tools)

4. Why We Collect and Use Your Information

We collect and use your personal information to:

Provide workspace access and related services
Process payments and manage memberships
Respond to enquiries and customer support requests
Improve our website and services
Send service updates and relevant communications
Comply with legal and regulatory obligations
Ensure security and safety within our workspaces

We will only use your personal information for purposes that are reasonably necessary for our business operations.

5. Disclosure of Personal Information

We may disclose your personal information to:

Payment processors and financial institutions
IT service providers and website hosting providers
Professional advisers (legal, accounting, compliance)
Contractors or service providers assisting in operations
Government authorities where required by law

We do not sell or rent your personal information to third parties.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

Understand website traffic and user behaviour
Improve website performance
Personalise user experience

You can disable cookies via your browser settings; however, this may affect website functionality.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

Secure servers
Encrypted payment processing
Access controls
Staff confidentiality obligations

Personal information is retained only for as long as necessary for business or legal purposes.

8. Access and Correction

You have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or outdated information

To do so, please contact us using the details below. We may require verification of identity before processing requests.

9. Overseas Disclosure

Some third-party service providers (such as cloud storage or software providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure they comply with privacy obligations consistent with Australian law.

10. Direct Marketing

We may send you marketing communications about our services where you have consented or where permitted by law.

You can opt out at any time by:

Clicking the unsubscribe link in emails
Contacting us directly

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, please contact us in writing.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

13. Contact Us

One Key Access Workspace Pty Ltd
Email: chanel@onekeyaccess.com.au
Website: www.onekeyaccess.com.au

For any privacy-related enquiries, please contact us at the email address above.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated effective date.